Data Processing Overview
This page is a product overview, not a signed Data Processing Agreement.
Roles
For customer lead and CRM data, the customer generally determines the purpose of processing and REVIVE processes that data to provide the configured service.
Processing scope
Processing may include storage, normalization, analysis, recovery scoring, messaging, conversation assistance, CRM synchronization and attribution.
Subprocessors
Current service categories are disclosed in the REVIVE Trust Center. Providers are used according to the product features the customer enables.
Security and access
REVIVE uses organization-scoped access controls and managed cloud infrastructure. Enterprise security questionnaires and additional documentation can be reviewed during procurement.
Deletion and return
Customers can request disconnection and deletion of customer data, subject to necessary legal or operational retention.
Signed DPA
Enterprise customers requiring a signed DPA should submit a request through the security contact flow.